Shipping policy

At Oaktide Supply Co., each item is made to order. Please allow time for your order to be produced before it ships.

Order Processing

Orders are generally submitted to production after purchase and typically require 2–7 business days to be produced before shipping. Production time may be longer during holidays, high-volume periods, or due to product availability.

Business days are Monday through Friday and do not include weekends or holidays.

Shipping Rates

We currently offer the following standard shipping rates for eligible U.S. orders:

Shipping costs are shown at checkout before you complete your purchase.

Delivery Estimates

After production is complete, standard U.S. shipping generally takes approximately 2–5 business days. Delivery estimates are not guarantees and may vary based on the destination, carrier operations, weather, holidays, and other circumstances outside our control.

Order Tracking

Once your order ships, you will receive a shipping-confirmation email with tracking information when available.

Please allow a short period after receiving your shipping confirmation for carrier tracking to begin updating. Carrier scans and tracking updates can sometimes be delayed.

Address Accuracy

Please review your shipping address carefully before submitting your order. We are not responsible for orders shipped to an incorrect address entered at checkout.

If you notice an error, contact us as soon as possible at support@oaktidesupply.com. Because items are made to order, we cannot guarantee that an address change or cancellation can be made after an order has entered production.

Delivery Delays and Lost Packages

Carrier delays can occur, especially during holidays, severe weather, and high-volume shipping periods. We cannot guarantee a specific delivery date.

If your tracking has not updated for an extended period or your package appears lost, contact us at support@oaktidesupply.com with your order number. We will review the issue and work with the carrier and our fulfillment partner as appropriate.

If tracking shows an order as delivered but you cannot locate it, please check with household members, neighbors, your local carrier office, and any delivery-location instructions before contacting us. Claims for packages marked delivered are reviewed on a case-by-case basis.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, misprinted, or incorrect, contact us within 14 days of delivery at support@oaktidesupply.com. Include your order number and clear photos of the item and issue.

Please review our Returns & Refunds Policy for full details.