Refund policy

Returns & Refunds

At Oaktide Supply Co., every item is made to order specifically for you. Because of that, we do not accept general returns or exchanges for change of mind, style preference, incorrect size selected at checkout, or buyer’s remorse.

If your order arrives damaged, defective, misprinted, or incorrect, we’ll make it right. Please contact us at support@oaktidesupply.com within 14 days of delivery and include your order number and clear photos showing the issue.

Eligible for a refund or replacement

We offer a refund or replacement if:

• Your item arrives damaged.

• The print is misprinted or clearly defective.

• You receive the wrong item, color, or design.

• There is a manufacturing defect in the garment or hat.

Not eligible for return, refund, or exchange

Because our products are made to order, we do not accept returns, refunds, or exchanges for:

• Ordering the wrong size.

• Not liking the fit, cut, weight, feel, or overall look of the item.

• Preference-based issues such as garment style, fabric feel, or color expectations.

• Adjustable hats that fit in size but are not your preferred crown, profile, or shape.

• Items that have been worn beyond a basic try-on, washed, altered, or damaged after delivery.

• Sale items, gift cards, or final-sale items.

Sizing

Please review all size charts carefully before placing your order. We are not responsible for sizing issues caused by incorrect size selection at checkout.

Hats

Our hats may feature adjustable sizing, but fit and appearance can vary based on head shape, hair volume, styling preference, and how you prefer a hat to sit. For that reason, we do not accept returns or exchanges on hats for fit preference or style preference unless the item arrives damaged, defective, or incorrect.

Return conditions

Do not send any item back without contacting us first. Unauthorized returns may be refused.

If we approve an exception return, the item must be unworn, unwashed, and in original condition. Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrect due to our error.

Refunds

If your refund is approved, it will be issued to your original payment method. Original shipping charges are non-refundable unless the issue was caused by our error.

Replacements

If your item qualifies for a replacement, we will send one at no additional cost.

Lost packages

If your package appears lost or significantly delayed, contact us at support@oaktidesupply.com and we will help review the issue.